Slots / Mobile
When you open an account on hc99 and use services like JazzCash, Easypaisa or Raast to manage your wallet, we collect certain information to keep that account running and secure. This policy explains exactly what we collect, why we collect it, and what choices you have — no vague language, no hidden purposes.
We collect the information you provide when you register — your name, contact details and account credentials. When you add funds through JazzCash, Easypaisa or Raast, we log the transaction reference and amount so your wallet balance stays accurate and disputes can be resolved. We also collect device and session data — browser type, IP address and pages visited — to detect unusual account activity and keep the account safe. Cookies are used to keep your session active and to remember your preferences across visits; you can manage cookie settings through your browser. We do not sell your personal data to third parties. Where we share data with service providers — for example, payment processors handling your JazzCash or Easypaisa transaction — those parties are bound by data-handling agreements and may only use the data to complete the service. Retention periods depend on the type of data: account records are kept for as long as your account is active and for a reasonable period after closure; transaction logs are retained in line with applicable requirements. This policy applies where local law in eligible Pakistan regions permits the use of our services.
This policy covers personal data processed when you access hc99 in an eligible Pakistan region where local law permits. It covers your account, the payment records tied to your wallet, and the content you interact with on the site. It does not extend to third-party websites linked from our pages — those have their own data policies. Use of any linked service is subject to that service's own terms.
Covers all personal data collected at registration, login and account management — including your contact details, password security and session history tied to your hc99 account.
Covers payment records created when you use JazzCash, Easypaisa, Raast or a Debit Card to add or move funds in your wallet. These records are stored to maintain balance accuracy and support any dispute resolution.
Covers the cookies and device data we collect as you browse game categories, sports markets or account pages. This data helps us maintain a stable session and identify access issues specific to your device.
Does NOT cover data handled independently by payment processors, game studios or any external link. Once a transaction leaves our system to a third-party processor, that party's own privacy terms apply.
You have practical choices about the data we hold. You can ask us to show you what personal information is stored against your account — we will provide a summary through our support channel. If any detail is wrong, such as a contact number or email address, you can update it directly inside your account settings page after login. For data that cannot be changed from the account page, raise a request with our support team and we will review it. If you decide to close your account, we will follow our retention schedule: active transaction logs and any required compliance records are kept for the applicable period, but data no longer needed is removed. Where this policy conflicts with the requirements of local law in your eligible Pakistan region, local law takes precedence.
Contact our support team to request a summary of the personal data held on your account. We will respond through the same channel you used to reach us.
Log in and go to your account settings to update your email, phone number or linked payment method. Changes to payment references like JazzCash or Easypaisa follow the verification step shown on that page.
If you have a question about how a specific piece of your data is used — for example, why a Raast transaction log is retained — send it to our support address and we will explain the reason clearly.
You can request full account closure through support. We will confirm which records are retained under our legal obligations and remove everything else within our standard schedule.
For any question about this policy — data access, correction requests, account closure or cookie settings — reach us through the channels below. We aim to respond to all privacy-related messages through the same route you contacted us. If your query involves a JazzCash or Easypaisa transaction record, have your transaction reference ready so we can locate the correct entry quickly.
Send your privacy question to our support email address listed on the Contact page. Include your registered account email so we can match your request to the correct record.
Open the live chat widget on any page after logging in. For privacy or data requests, select the account support option and describe what you need — our team will take it from there.
Your account dashboard includes a Help section where you can raise a formal data request. This route creates a logged ticket so both you and our team can track the status of your request.
We take a straightforward approach to data security: collect only what is needed, store it with access controls in place, and remove it when the reason for holding it ends. Your account password is stored in hashed form — we cannot read it, and neither can our support team. Payment data from JazzCash, Easypaisa and Raast transactions passes through encrypted connections; we store only the reference and amount, not full wallet credentials. Cookies used for session management can be reviewed and cleared through your browser settings at any time — doing so will log you out of the current session. If we make a material change to this policy, we will notify you through your registered contact detail before the change takes effect.
All data exchanged between your device and our servers — including login details and JazzCash or Easypaisa payment references — travels over an encrypted connection. We do not transmit account credentials in plain text at any point.
We use session cookies to keep you logged in and preference cookies to remember your account settings. You can clear these through your browser; the current cookie state is visible in your browser settings, not in your account dashboard.
Active account data is held while your account is open. Transaction records, including Raast and Debit Card logs, are retained for the period required by applicable rules. Data no longer needed is deleted on a rolling basis.
If this privacy policy changes in a way that affects your rights or how we use your data, we will send notice to your registered email address before the update applies. Continuing to use the account after that date means you have seen the updated terms.
These are the questions we receive most often about how hc99 handles your data. If your question is not covered here, reach us through the support channels listed above and we will give you a direct answer.
At registration we collect your name, email address, phone number and the credentials you create. If you link a payment method like JazzCash or Easypaisa, we log the reference needed to process your transactions — not your full wallet PIN or password.
We share data only with service providers who process a specific part of your account — for example, payment processors for JazzCash or Easypaisa transactions. Those providers handle your data only for that purpose and are contractually bound to do so.
Contact our support team by email or live chat and ask for a personal data summary. Include your registered email address in the request so we can locate your account. We will respond through the same channel you used.
Yes. Log in, go to account settings and update the relevant field. For details that are locked — for example, a payment reference tied to a completed Raast transaction — raise a support request and we will review what can be corrected.
Transaction records, including JazzCash, Easypaisa and Raast logs, are kept for the period required under applicable rules. Records no longer required after account closure or after the retention window are deleted on our standard schedule.
After closure, we remove data that is no longer needed. Transaction logs and any records required under applicable rules are retained for the relevant period, then deleted. We will confirm the specific items kept when you submit your closure request.
Yes. If we make a material change to how we use your data, we send notice to your registered email before it takes effect. Minor clarifications may be updated without prior notice; the current version is always available on this page.