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This page sets out the terms under which hc99 operates for accounts accessible in Pakistan. Access to our platform depends on local law and is available only where permitted in your region. Review the sections below to understand what applies to your account, your transactions, and your data.
hc99 operates under a jurisdiction-dependent framework. What this means for you: the rules that apply to your account are shaped by the laws of the region where you access the platform. We do not make blanket claims about universal coverage — if local law in your area restricts or prohibits online gaming activity, those restrictions take precedence over anything stated here. For accounts active in Pakistan, transactions processed through JazzCash, Easypaisa, and Raast fall within the scope of this policy. Your account wallet records every deposit and withdrawal; those records are the authoritative source for any dispute or query you raise with us. We update this policy when our operating conditions change. The version shown here is the current one. If a material change affects your account rights, we will notify you through the contact method registered on your account before the change takes effect. You are responsible for keeping your contact details current — the account settings page is where you update them. If any section of this policy conflicts with applicable local law, the local law governs. We do not override statutory rights.
Understanding the boundaries of this policy helps you know where to direct questions and what protections apply to each part of your experience.
This policy covers the creation, use, suspension, and closure of your hc99 account. Eligibility depends on local law in your region. We reserve the right to restrict access where legal requirements change.
Deposits and withdrawals made through JazzCash, Easypaisa, Raast, or a local debit card are covered. Your account wallet history is the record of all transaction activity and is available after login.
Game content supplied by Bigtime Gaming, PG Soft, Habanero, and Pragmatic Play is governed by those providers' own terms alongside ours. We make their titles available in the lobby; their content rules apply to the games themselves.
Payment processors, network providers, and any external service you use to fund your account operate under their own terms. This policy does not extend to those third parties, and we are not liable for their conduct.
You have several concrete actions available under this policy. First, you can review your full transaction history at any time — log in and open the wallet section to see every deposit, withdrawal, and balance movement on record. Second, if your account details are incorrect — name, contact number, or registered payment method — you can update them through the account settings page; some changes may require identity verification as shown in the on-screen instructions. Third, if you believe a transaction has been recorded incorrectly, raise a query through our support channel with the transaction reference shown in your wallet history. Fourth, if you want to request a copy of the data we hold on your account, or ask us to correct it, contact support using the details in the section below. We will respond within the timeframe required by applicable law in your region.
Your full wallet and session history is available in the account dashboard after login. No request needed — it is there whenever you check.
Update your registered name, phone number, or payment method in account settings. Follow the verification steps shown on screen for sensitive changes.
Use the transaction reference from your wallet history when contacting support. This speeds up the review and gives our team a precise record to check against.
Contact support to request a copy of your account data or to ask for a correction. We handle these requests in line with applicable local law.
For any question about this policy, your account rights, or a specific transaction, use one of the contact paths below. Include your account username and, where relevant, the transaction reference from your wallet history.
Available through the support icon in your account dashboard after login. Fastest route for account and transaction queries.
Send policy or data queries to our support address listed in the account help section. Include your registered contact number for faster matching.
The help section inside your account covers common policy questions, wallet steps, and how to update your details without contacting support directly.
We collect only the data needed to operate your account and process transactions through JazzCash, Easypaisa, Raast, or your debit card. We do not sell your personal data to third parties. Retention periods follow applicable law — when an account is closed, we keep records for the period required by regulation, then delete them. Cookies on the site are used for session management and basic analytics; you can adjust cookie preferences through the settings link in the site footer. Account security is your shared responsibility: use a strong password, do not share your login, and contact support immediately if you suspect unauthorised access.
We collect account registration details, transaction records, and session data. Nothing beyond what is needed to run your account and comply with applicable law in your region.
Session and analytics cookies only. Adjust your preferences through the cookie settings link in the site footer. Disabling analytics cookies does not affect account function.
Your login credentials are your responsibility. If you notice unusual activity, change your password immediately through account settings and contact support with the details.
Request a copy of your data or ask for corrections through support. We retain closed-account records for the period required by law, then delete them. Contact details are in the support section above.
These are the questions we hear most often about account rights, data, and how this policy applies to Pakistan accounts.
Access depends on local law in your region. Where online gaming is permitted under local law, this policy applies to your account. If local law restricts access, those restrictions take precedence over anything stated here.
Log in and open the wallet section of your account dashboard. Every deposit, withdrawal, and balance movement is recorded there with a reference number you can use if you need to raise a query with support.
Go to account settings after login. Some changes — particularly to registered payment methods like JazzCash or Easypaisa — may require identity verification. Follow the steps shown on screen.
We hold your registration details, transaction records, and session data. You can request a copy by contacting support. Include your account username and registered contact number so we can locate your records quickly.
We retain closed-account records for the period required by applicable law in your region, then delete them. If you want to know the specific retention period that applies to your account, contact support.
Contact support through live chat or email, and include the transaction reference from your wallet history. That reference lets our team pull the exact record and review it against the payment processor log for JazzCash, Easypaisa, or whichever method you used.